The technological landscape in Pakistan took a giant leap forward with the unveiling of the “e-Services Sindh” mobile app by the Sindh government. In a collaborative effort between the Board of Revenue Sindh and the Industries Department, this app promises to revolutionize the way land and industrial records are managed and accessed in the province.
I. Introduction
A. Unveiling of e-Services Sindh app
The grand revelation of the e-Services Sindh app unfolded on a Friday, marking a momentous occasion for the province. This innovative app, a joint venture of the Board of Revenue Sindh and the Industries Department, signifies a bold step towards embracing digitization in governance.
II. Collaboration for Development
A. Board of Revenue Sindh and Industries Department
The synergy between the Board of Revenue Sindh and the Industries Department underscores a united commitment to propel Sindh into a new era of technological governance. This collaboration lays the foundation for streamlined processes and enhanced accessibility.
III. Objectives of e-Services Sindh
A. Enhancing transparency
Transparency stands as a core objective of the e-Services Sindh app. By digitizing land records and maps, the government aims to bring clarity and openness to the intricate processes of land and industrial management.
B. Facilitating business operations
In addition to transparency, the app seeks to facilitate business operations. With features allowing online application submissions and document deliveries, the cumbersome need for physical visits to government offices becomes a thing of the past.
IV. Features of the App
A. Access to digitized land records and maps
The e-Services Sindh app opens a gateway to a treasure trove of digitized land records and maps. Covering all estates under Sindh Industrial Trading Estate (SITE) and Sindh Small Industries Corporation across Sindh, users can now navigate through crucial information at their fingertips.
B. Online application submissions
The convenience of online application submissions brings relief to applicants, sparing them the hassles of in-person visits. This feature streamlines processes, making it more efficient for individuals and businesses alike.
C. Document deliveries for certificates and permissions
The app introduces a seamless process for document deliveries related to certificates, permissions, and transfers. This not only saves time but also aligns with the global shift towards digital documentation.
V. Launch Event Highlights
A. Presence of industrialists, diplomats, and officials
The launch event witnessed a prestigious gathering, with industrialists, diplomats, and government officials gracing the occasion. The collective presence highlighted the significance and anticipation surrounding the e-Services Sindh app.
B. Younus Dagha’s emphasis on historical significance
Younus Dagha, the caretaker minister for revenue, industries, and commerce, underscored the historical importance of the initiative. The digitization of land records across various estates in the province signifies a monumental leap in governance.
VI. Benefits of e-Services Sindh
A. Elimination of physical visits
Applicants will no longer be burdened with physical visits to government offices. The e-Services Sindh app eliminates the need for individuals to navigate bureaucratic hurdles in person.
B. Imposed time limits for efficient application processing
To ensure efficiency, the new system imposes time limits on officials for the disposal of applications. This proactive measure contributes to improved governance and timely responses.
C. Improved governance
The overall impact of the e-Services Sindh app on governance is substantial. With reduced bureaucratic delays and enhanced accessibility, governance in Sindh takes a step towards a more efficient and accountable system.
VII. Security and Transparency
A. Strengthening of records security
Younus Dagha emphasized the app’s role in bolstering the security of government records, particularly in the realm of land ownership. The shift to online availability mitigates risks associated with physical manipulation and tampering.
B. Reduction of manipulation risks
By digitizing records and making them available online, the e-Services Sindh app minimizes the risks of manipulation and tampering. This dual focus on security and transparency forms the backbone of the app’s functionality.
VIII. Monitoring System Implementation
A. Ensuring performance accountability
The introduction of a monitoring system ensures accountability among officials. Performance metrics become transparent, fostering a culture of responsibility and diligence.
B. Minimizing human interaction in processes
The implementation of an online system significantly reduces human interaction in various processes. This not only aligns with global trends but also addresses concerns related to the ongoing pandemic.
IX. Plans for Future Expansion
A. Extension of e-services to all revenue department offices
The vision for e-Services Sindh extends beyond the initial launch. Younus Dagha revealed plans to extend e-services to all offices of the revenue department, ensuring a comprehensive digital transformation.
X. Commendations from Business Community
A. CEO of Trade Development Authority’s commendation
Zubair Motiwala, CEO of the Trade Development Authority of Pakistan, commended the provincial government’s initiative. The business community recognizes the comprehensive reforms and anticipates further improvements.
B. Hope for continued improvements under the elected government
Representatives from the business community expressed hope for continued improvements under the elected government. The e-Services Sindh app sets the stage for an evolving and investor-friendly governance landscape.